Dental & Medical Reputation Management
Reviews Managed by People Who Only Work in Dentistry and Medicine
Your rating is checked before your website is. We build a review process for dentists, physicians, pediatric dentistry, optometry, mental health, medical spa, veterinary and podiatry practices — asked at the right moment, replied to without breaching privacy, and never gated. Dental and medical each have their own section below.
- Automated review requests at the right moment
- Monitoring across review platforms
- Response drafting, including difficult ones
- HIPAA-safe replies
- Map-pack signal building
- Local benchmarking
CUSTOM WEBSITES
Patient Visits
Appointments
5-Star
Google Rating
Review Pushes Do Not Work
A burst of reviews after a campaign looks obvious to patients and to Google, and the effect fades within weeks. What moves the needle is a steady trickle that never stops — which means a process, not a push.
- Affordable Solutions
- 100% Transparency
- First Page Results
- No Setup Fees
- No Contracts
Why Practices Choose Our Reputation Team
Founded and Run by a Dentist
O360 was founded and is run by a dentist who has owned and operated private practices. We speak your language — referrals, panel size, payer mix, production. Not vanity metrics.
A 100% US-Based Concierge Team
A dedicated specialist runs your account — not a ticket queue. Every decision is backed by real analytics and testing, with no long lock-ins on results.
HIPAA-Compliant. Yours. Exclusive.
Everything we build and run is HIPAA-compliant and secure. You own your website outright, with exclusivity in your area — competitors can't copy your design.
What We Put in Place
An automated ask at the right moment in the visit, routed to the platforms that matter for your specialty; monitoring across sites; and response drafting for the difficult ones. We never gate, filter or incentivise reviews — all three breach platform rules and can cost you the profile.
- An automated review request timed to the visit
- Routing to the platforms that matter for your specialty
- Monitoring across Google, Yelp and specialty directories
- Response drafting for the difficult reviews
- Google Business Profile review management
- Rating, volume and recency tracking
- No gating, filtering or incentivising — ever
- Reporting alongside your rankings and calls
Dental Reputation Management
High visit frequency is your advantage — most practices waste it.
Dentistry sees the same patients twice a year, which means more natural review opportunities than almost any other practice type. Most offices capture almost none of them because the ask depends on whoever is at the desk. Automating it around the hygiene recall alone will usually change a rating within a quarter. Pediatric dentistry has the added advantage that a parent who had a calm first visit is unusually willing to say so.
- Requests built around the hygiene recall
- Capture at both visits a year, not just one
- Pediatric dentistry parent-focused asks
- Per-provider and per-location tracking
- Implant and cosmetic case follow-up
- Replies drafted for treatment-cost complaints
- Consent-safe wording throughout
Medical Reputation Management
Fewer visits, higher stakes, and a much tighter privacy line.
Medical practices see patients less often and deal with more sensitive circumstances, so both the ask and the reply need more care. Mental health is the clearest case — a public reply acknowledging someone at all can be a disclosure, so responses are written differently there. Optometry, medical spa, veterinary and podiatry each have their own second platform that matters.
- Requests timed to the care episode, not the calendar
- Mental health replies written to a stricter line
- Healthgrades, Vitals and Yelp routing
- Per-provider ratings for group practices
- Insurance and wait-time complaints handled carefully
- Optometry, medical spa and veterinary directories
- Referral-source visibility for specialists
Responding Well Matters More Than Responding Fast
A calm, non-defensive reply to a bad review persuades more prospective patients than the review itself dissuades. It also has to stay inside HIPAA, which rules out most of what practices instinctively want to say.
- A steady trickle of reviews, not a burst that looks bought
- An automated ask at the right moment in the visit
- Monitoring across Google, Yelp and the sites your specialty is judged on
- Response drafts that stay inside HIPAA
- Calm, non-defensive replies to the negative ones
Why Most Dental and Medical Review Pushes Stall
A practice decides to get serious about reviews, the team asks everyone for two weeks, twenty come in, and then it stops. Six months later the rating is stale and the recent reviews are the unhappy ones — because unhappy patients never need reminding.
Asked at the Right Moment
The request goes out when the visit is still fresh, automatically, without anyone at the front desk having to remember. That single change is the difference between a two-week push and a process that still runs next year.
Never Gated or Filtered
Screening for happy patients first breaches Google and Yelp policy and can cost you the profile outright. We ask everyone. It is also what produces a rating patients believe — a flawless five-star profile reads as fake.
Routed to the Right Platforms
Google matters everywhere, but the second platform is not the same for everyone. Healthgrades and Vitals carry weight for physicians, Yelp for medical spa, and specialty directories for optometry, veterinary and podiatry practices.
Replies Drafted for the Hard Ones
You cannot confirm someone was a patient. Our CEO is a dentist and our team works only on dental and medical accounts, so replies acknowledge the concern and move it offline without disclosing anything.
Reviews are the one signal that works twice: they feed your map-pack position and they close the patient who is already looking at you. A process that keeps running beats a push that fades every time.
Handling the Bad Review
You almost certainly cannot remove it. You can make it matter much less.
Platforms remove reviews only for policy breaches, not for being unfair, and anyone promising takedowns is not being straight with you. What actually works is a measured public reply that a future patient reads as professional, and enough genuine recent reviews that the bad one sits well down the page. Both are things we run for you.
- Automated request timed to the visit
- No gating, filtering or incentivising
- Google review response management
- Monitoring across Google, Yelp and specialty directories
- Escalation process for negative reviews
- Reviews surfaced on your website
- Reporting alongside rankings and calls
What Your Rating Is Actually Worth
It decides the map pack and it decides the phone call.
Volume, recency and rating all feed your position in the map pack — and the same three things are what a patient checks in the last thirty seconds before calling. Very few investments in a practice work on visibility and conversion at the same time. This one does.
- Rating, volume and recency tracking
- Map-pack position monitoring
- Review velocity by location and provider
- Alerts on new negative reviews
- Competitor rating benchmarking
- Live reporting you can open any time
Start With a Free Review — Not a Contract
Before you commit to anything, our team will show you where you stand and what it would realistically take to improve it. No contract to see it.
1. Free Analysis
We audit your ads, competitors, keywords, radius, and website conversion — and show you where budget is leaking. Yours to keep, no strings.
2. Your Plan
A strategy and pricing built for your specialty, your market, and your goals — not a package off the shelf. No long-term lock-ins.
3. Live in 30 Days
Campaigns launched with call tracking and live reporting from day one — so you watch the cost per new patient, not promises.
Where Your Reviews Are Seen
100% custom, fast, HIPAA-compliant — with your reviews on the page.
Reviews should not live only on Google. We surface them on your site where they answer the doubt a patient is having at that exact moment — on the procedure page, next to the scheduling button. It is 100% custom, HIPAA-compliant, and you own it outright.
Target Your Audience
Determine Goals
Optimize for SEO
Why does the website matter so much?
Because a strong rating that a visitor never sees does nothing for that visit. Reviews placed at the decision point convert; reviews sitting only on a third-party profile rely on the patient going to look.
Reputation Success Stories
Real practices, measured in ratings, calls and scheduled appointments — not badges.
New Teeth Chicago
"We’ve worked with several marketing agencies over the years, but none have delivered results like this team. They understand the implant space, from patient intent to conversion. Our case acceptance rate is up, and we're now booking full-arch consults weeks in advance. Highly recommend their all-in-one marketing approach."
Chestnut Dental
"Managing marketing across four offices was overwhelming—until we found this agency. They centralized our digital strategy, kept our branding consistent, and created location-specific ad campaigns that actually work. Each practice is seeing steady growth in new patient volume, and their reporting keeps us confident month after month."
Irvine Endodontics
"We’re a referral-based specialty, so building trust online is critical. The team created a beautiful website, optimized our listings, and worked directly with local dentists to highlight our practice. Since partnering with them, we’ve seen a clear increase in qualified referrals and emergency root canal cases."
Pan-Am Dental Lab
"We partnered with o360 to strengthen our relationships with local practices and expand regionally. They helped us build a brand dentists trust—with a clean website, targeted outreach, and trade show support. Our B2B pipeline has never looked better."
Where Should Your Reputation Effort Go First?
Reputation work has a clear order. Here is how we would sequence it, and why.
Google Reviews
START HERE, ALWAYS
It is the rating that feeds the map pack and the one nearly every patient checks. Everything else is secondary until this one is moving.
The Ask Itself
AUTOMATE IT OR IT STOPS
A request timed to the visit and sent without anyone remembering is what turns a two-week push into a process. This is the step practices skip, and it is why the rating goes stale.
Responses
PUBLIC AND CAREFUL
Every review answered, without confirming anyone was a patient. Future patients read the replies as closely as the reviews — often more closely on the negative ones.
The Second Platform
ONCE GOOGLE IS HEALTHY
Healthgrades and Vitals for physicians, Yelp for medical spa, specialty directories for optometry, veterinary and podiatry. Worth doing, but not before Google is in good shape.
What's Included
Every practice starts from a different position, so the scope follows the audit. Below are the highlights of our dental and medical reputation programs.
SEO
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Custom Content
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Blogging
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Design/Conversion Review
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Geo-Targeting
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Dynamic Live Reporting
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Google Analytics & Console
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Google Maps / GMB
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Reputation Management
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Social Media Posting
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Social Media Sync
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Premier Site Speed Optimization
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Revolving Meta Tags
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Dynamic Sitemaps
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And Much More!
PPC
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Custom Ad Copy
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Comprehensive Ad Setup
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Quality Score Updating
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Geo-Targeting
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Active Bidding Adjustments
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Waste Prevention Reviews
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Competition Review
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Dynamic Live Reporting
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Mobile Ad Copy
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Keyword Market Research
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Negative Keywords
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Call Tracking
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Ad Extensions
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And Much More!
Social Media
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Post Content
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Website Syncronization
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Google My Business
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Facebook
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Twitter
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Pinterest
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Custom Profile Graphics
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Automated Posting
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Post Images
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GMB Insights
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Profile Optimization
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Business Verification
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Social Media Consultation
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And Much More!
Dental & Medical Reputation FAQs
Almost never, and anyone who promises otherwise is not being straight with you. What works is responding well and burying it under a steady flow of genuine ones.
No. Review gating breaches Google and Yelp policy and can cost you the profile entirely. We ask everyone, which is also what builds a believable rating.
You cannot confirm someone was a patient. Replies acknowledge the concern and move the conversation offline — we draft them so the tone helps without disclosing anything.
Fewer than most people assume, but they have to keep coming. A steady trickle with recent dates beats a large number that stopped two years ago — recency is weighted, and patients look at the dates.
No. Incentivising reviews breaches platform policy and, for practices billing federal programs, raises issues well beyond marketing. We ask everyone, unprompted by any reward.
You can report it, and occasionally it is removed — but only where it breaks a platform rule, not for being wrong or unfair. Plan on the reply and the volume doing the work, and treat removal as a bonus if it happens.
Yes, and for straightforward positive ones that is often best. We draft the difficult ones, because the privacy line is easy to cross when you are annoyed and the reply is permanent and public.
Yes, for the map pack specifically. Rating, volume and recency all feed local ranking, which is why reputation work and local SEO are hard to separate — see our SEO page for how the two fit together.
Want to know how you compare locally?
Our team will benchmark your rating, review count and recency against the practices holding the map pack in your area — free, and usually revealing.