There are countless reasons why patients stop coming to your medical or dental office. Factors why patients wander include insurance coverage, moving out of town, financial situations, issues with your office staff or scheduling, and maybe even problems appreciating the doctor. There is always a chance to hold on to those patients who may stick it out with you and remain loyal even through tough times.
Today’s patients have become very fluid and fickle in their loyalty to any one medical practitioner. The internet, patient ratings, reviews and recommendations from others make switching or thinking of switching doctors more convenient, impersonal and less painful. Practices that implement the loyalty strategies listed here can offer their patients a new level of customer service and communication that will only improve the patient’s experience and they will become less prone to leaving your practice.
As a healthcare professional, it’s important that you see that the landscape has changed recently, and that patients feel empowered to leave practices without warning, notice, or any one stated reason. In order to stay competitive, maintain your client base and grow your practice, you need to keep your lines of communications clear and strong. The above six tips are ways that you and your staff can communicate and treat your patients well. If they deem it sincere and of value to them, they may tell their family, friends, and colleagues of their good experiences with you, meaning you may see growth from this new-found loyalty. The key to success in today’s marketplace is though caring for, and appreciating your patients. They’ll recognize this and reward you with loyalty.